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Gregory Wayne Smith
312 Conhocken Ct
Murfreesboro TN 37128 615-494-0614
Email: Thegrid@home.net
OBJECTIVE: To provide integrated team support and maintenance of hardware and software in a LAN/WAN environment.
TRAINING:
Hewlett
Packard: Omni book 600,800,4000,5000,6000 series, vectra 97/500/VE3/VL5
Series, LaserJet
basic hardware, LJ 2/3/4/5/6 series,
NetserverLX/LH/LH2/LD/LS/LS2/LC/LM/E30/LF/E40/LE/LXr Pro
Ether twist
build/manage work/site LAN,
IBM : Personal systems problem determination
seminar, Mobile systems
1&2. Technical excellence seminar,
Thinkpad service, Desktop
systems, PC server line v2
Toshiba
: Satellite 100/200/400 series, Tecra 500/700 series, Infinia series
COMPUTER EDUCATION:
A+ Certified Service
Technician
MCP - Windows NT WorkStation
4.0
MCSE - Windows NT Server 4.0
MS Exchange Server 5.5
SPECIAL PROJECTS:
Proper state
upgrade: Performed all upgrades on hardware and software from
Windows 95 clients to Windows NT 4.0
client machines. Upgraded all hubs,
routers and network cards. Rerouted network cables to new network closets.
Y2K upgrade: Performed all
maintenance on client machines, servers, hubs,
routers
to make sure they meet year 2000
compliance. Upgraded all client
applications to y2k standards.
Token Ring to 10base T
Conversion:
Upgraded all client machines, servers, routers,
hubs from Token Ring to Ethernet. Ran all new Cat5
cable.
TECHNICAL EXPERIENCE:
Software and hardware skills: 9 years total
Machine construction, Troubleshooting of software
& installation, Software &
hardware upgrades, Database management, Technical
support, Software tutoring
Operating Systems:
Windows 3.0, Windows 3.1, Windows 3.11 for
workgroups (9 years)
Windows 95 (4 years), Windows 98 (2.5 years), OS/2
Warp (3 years)
Windows NT 4.0 workstation and server (4 years),
Novell (1 year)
MS Dos 5.0 and 6.22 (9 years), Lantastic 5 (3 years)
Application Experience:
Microsoft Office 95,97 and 2000 (1-4 years) ,
Microsoft Outlook 97 (2 years),
Microsoft Outlook 2000 (1 year), MS Exchange Client
(3 years),
Internet Explorer (3 years), Netscape (2 years),
ProComm (3 years)
PC Anywhere (2 years), QuickBasic (9 years), FTP
clients and server (3 years),
Remote Admin (1 year), Word Perfect (2 years), MS
Publisher (1 year),
Ghost (1 year), Drive Image Pro (1 year), Dark Basic
(1 year),
PaintShopPro (2 years), CDR software (5 years), Act (1
year), C++ (3 years),
Adobe Acrobat (3 years), PhotoShop (3 years),
Winimage (2 years)
Protocol Experience:
TCPIP (FTP,SMTP,Telnet) (4 years), IPX/SPX (8
years), Netbeui (8 years),
DLC (2 years), Ethernet (8 years), Token ring (3
years), Ras (4 years)
HIGHLIGHTS OF EXPERIENCE:
PaineWebber & Co.
PC Specialist, PC Imaging
Specialist, Server Administrator
1999 - Present
·
Plan,
schedule, direct, train and work along side three Service Team Members daily to
provide maximum service and support to customers. Build, assemble, configure,
troubleshoot, and repair Servers, Workstations, Stand-alone PCs and
configure/upgrade/repair Notebooks. Install/configure/maintain/troubleshoot
Windows NT Server 4.0, Windows NT Workstation 4.0, Windows 3.1/95/98,
(familiarity with Windows 2000 Professional and Server).
·
Experience in creating multiple PC installation scripts for Windows NT.
·
Perform
network administration duties for NT clients locally and remotely on a 3000 user
WAN. Perform remote control of Servers and PCs via remote control software over
modem and Internet connections. Cloning (Win 95/98/NT) hard drives, upgrades,
print server and printer sharing device installation. Assist customers
routinely and in crisis situations at the network, server, and desktop levels
on site, at depot level via WAN/remote connection and with telephone support.
·
Install/upgrade/configure
user programs (networked and stand-alone), create/modify batch files and
scripts for NT users, add users, install and configure internal Microsoft Mail,
Exchange Mail, Internet e-mail and Internet browsing.
·
Install
and configure modems and shared modems for Internet access (Dial-up
Networking). Configure network PCs to utilize ISDN, cable (Intermedia @ Home)
connections to access the Internet for browsing, file transfer and E-mail.
Install/configure Internet Explorer, Netscape, AOL, CompuServe, MS Outlook.
·
Install
and troubleshoot 10/100-base-T and 10-base-2 cabling, hubs, switches and
network interface cards supporting Ethernet networks. Utilize TCP/IP (static
addressing and via install & configuration of DHCP and WINS Server service)
and Netbeui.
·
Design,
setup and installed all computer images used in the Corporate System with Drive Image Pro and Ghost Enterprise
Edition.
·
Configure DHCP, DNS, TCPIP, print servers and user
accounts. Maintain Cisco hubs, switches and network
ICS Nissan
Field Engineer
1998-1999
·
Assembled,
installed, configured, upgraded, troubleshot and repaired Servers, client
workstations, and stand-alone PCs. Installed, troubleshot and repaired network
cabling and networking components for Token Ring and 10-base-T topologies. Installed and configured Windows NT software
on Servers and PCs.
·
Installed
network ready printers and print sharing devices; performed tape backups,
restore, data recovery, data transfer and performed network administration
duties for Novell, Windows NT networks and OS/2 servers.
Inacom
Field Engineer
1996-1998
·
Covered
all of Tennessee for maintenance on client pc's, printers, servers, hardware
installs, software installs and upgrades which included all brands of Compaq
computers.
Computers New and Used
Service Technician
1993-1996
·
Assembled,
installed, configured various type of clone PC's. Gave detailed instructions on
using Windows 3.1, Windows 95 and how to install additional software and
hardware.
·
Setting
up small (5-10) user networks using Ethernet, Windows 3.1 and Windows 95.
Harley
Holt Co.:
Sales/service
manager
1991-1993
·
Duties
for sales: Inhouse sales of merchandise.
·
Duties
for service: Assign, setup and manage warehouse. Setup schedule for those
days route. Handle damage good claims. Assigned calls to route personnel.
US
Army:
Persian
Missile Crewmember
1988-1991
·
Duties
included the following: Maintenance on 50ton crane and generator, warhead
removal, and area evacuations.
Personal
References:
Gerry
Bennett 615-293-1121
Ron
Walker 615-228-7855
Charvis
Rand 615-289-1547